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DELIVERY
& REFUNDS

DELIVERY

Deliveries usually take between 1 and 7 business days, depending on your location and the products purchased.

Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Where estimated delivery times apply, you are still entitled to have the products sent to you within a reasonable time.

Toptyres makes all attempts for accuracy in inventory and freight arrangements however sometimes things such as inventory discrepancies and accuracy in freight arrangements are not guaranteed. Upon placing your order, Toptyres will ensure and confirm within 1 working day stock is available and freight arrangements are accurate for the successful processing of your order via email before dispatch. Orders can be expected to be processed within 2 days of order and standard delivery may take up to 5 working days with exclusion of some rural areas.

Shipping Cost

Shipping costs vary based on the products and area of delivery. Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made.

Please be aware most courier companies do not accept items over 25kg dead or cubic weight. Our calculator will calculate to 100kgs dead or cubic, any orders in excess will require different freight arrangements and be quoted via our online sales team at online@toptyres.com.au.

All carriers prefer delivery to commercial premises. For smaller deliveries to residential address will require an Authority to leave goods however larger orders will not be delivered to residential addresses. Deliveries to PO Boxes will not be accepted.

Toptyres has no control over freight services. Once your items are in the hands of the shipping company, we cannot be held liable for any extended delays. In the likes of public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances

Order Confirmation

Once you have purchased a product, you will receive a confirmation email with the product details. If the product is on low stock, you will receive an email from Toptyres advise actual stock available and or lead time for new stocks. No payment is made in this instance.

Click n Collect

Currently we offer Click n Collect. Click n Collect is available depending on stock availability, provided the selected product is available in our warehouse in your desired state.

Authority to Leave (ATL)?

We highly recommend a signature required delivery as Toptyres cannot be held liable for any parcels which go missing when the “Authority to leave” has been requested.

When “Authority to leave” is requested, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place. When this option is selected, Toptyres cannot be held liable for stolen or missing parcels. The customer is accepting full responsibility of the safe delivery of this parcel when selecting “Authority to leave” on an order.

Please be aware that on some occasions, if the delivery driver does not feel there is a safe location to leave the parcel unattended, they may leave a collection card and drop this at the most local depot for collection – this is completely up to the discretion of the driver

Shipping restrictions

There may be shipping restrictions depending on your postcode. For further information please contact us by phone 1800 867 897 or by email online@toptyres.com.au.

Returns & refunds

Our promise – 14 day money back guarantee.

You can return unfitted and unused products sold by Toptyres within 14 days of receipt of delivery for a full refund of the product cost of the item excluding freight costs. If a product is faulty or is damaged when you receive the product return the product as above contact outside business hours by email online@toptyres.com.au or during business hours by phone 1800 867 897 or email online@toptyres.com.au.

If you’re not completely satisfied with your new Toptyres purchase, you are welcome to return it to us at your own cost for a refund of the product value (freight charges will not be refunded).

The product must be unused and unfitted in its original packaging.

Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws.

For change of mind returns please call 1300 201 290 or email online@toptyres.com.au within 14 days of receipt to obtain a return authorisation number.

Goods will not be accepted back without a return authorisation number.

Postage must be paid by the returnee and will not be refunded.

Please allow 10-14 days for us to receive and process your request.

We will notify you via email when we have received your return item.

Refunds will be issued in the same manner in which they were originally paid.

Incorrect Order upon Arrival

if your order is incomplete or incorrect please contact us on 1800 867 897 or email online@toptyres.com.au

Damaged/Faulty Goods

If your order arrives damaged or faulty please contact us on 1800 867 897 or email custserv@Toptyresbbq.com.au.