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Deliveries usually take between 1 and 7 business days, depending on your location and the products purchased. Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Where estimated delivery times apply, you are still entitled to have the products sent to you within a reasonable time.
Toptyres makes all attempts for accuracy in inventory and freight arrangements however sometimes things such as inventory discrepancies and accuracy in freight arrangements are not guaranteed. Upon placing your order, Toptyres will ensure and confirm within 1 working day stock is available and freight arrangements are accurate for the successful processing of your order via email before dispatch. Orders can be expected to be processed within 2 days of order and standard delivery may take up to 5 working days with exclusion of some rural areas.
Please be aware most courier companies do not accept items over 25kg dead or cubic weight. Our calculator will calculate to 100kgs dead or cubic, any orders in excess will require different freight arrangements and be quoted via our online sales team at email@example.com.
All carriers prefer delivery to commercial premises. For smaller deliveries to residential address will require an Authority to leave goods however larger orders will not be delivered to residential addresses. Deliveries to PO Boxes will not be accepted.
Toptyres has no control over freight services. Once your items are in the hands of the shipping company, we cannot be held liable for any extended delays. In the likes of public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances
If you have any queries regarding your purchase please contact our sales team firstname.lastname@example.org.
Our promise – 14 day money back guarantee
You can return unfitted and unused products sold by Toptyres within 14 days of receipt of delivery for a full refund of the product cost of the item excluding freight costs. If a product is faulty or is damaged when you receive the product return the product as above call 1800 867 897 during business hours or email email@example.com.
If you’re not completely satisfied with your new Toptyres purchase, you are welcome to return it to us at your own cost for a refund of the product value (freight charges will not be refunded). The product must be unused and unfitted in its original packaging. Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws.
For change of mind returns please call 1300 201 290 or email firstname.lastname@example.org within 14 days of receipt to obtain a return authorisation number.
Goods will not be accepted back without a return authorisation number. Postage must be paid by the returnee and will not be refunded. Please allow 10-14 days for us to receive and process your request. We will notify you via email when we have received your return item. Refunds will be issued in the same manner in which they were originally paid.
All products that are purchased from Toptyres have a 1-year prorata warranty regarding faults or defects resulting from manufacturing. Damage caused by fitting, disassembling or balancing, or improper usage of the Products are not covered by the warranty. All products sold by Toptyres are also covered by manufactures warranties. Each manufacturer has different policies. email email@example.com for details of a specific manufacturer’s warranties.
For any warranty claims, the buyer must first have the tyres returned to Toptyres for inspection to determine if the issue is due to manufacturing. If the inspection determines there is a manufacturing issue, compensation will be evaluated from the remaining tread of the tyres, and in the terms of a replacement, or partial refund, which will be determined after inspection.13. Statutory Rights and Remedies
Our cancellation and returns policies apply in addition to other rights and remedies a person may have under law including under the Australian Consumer Law.